Aftermarket

Our Aftermarket Division

At TBS, our aftermarket division that was launched in 2022 is more than just a service – it’s a commitment to prioritising our customers’ needs. We take pride in providing an industry-leading aftersales service and support network, ensuring our customers receive unparalleled assistance throughout their journey with TBS.

The team, led by Aftermarket Division director Francois Serfontein are tasked with building an infrastructure capable of delivering agile logistics and responsive service support to Customers around the globe.

Immediate strategies include developing:

• A global footprint of dedicated service technicians for rapid service support
• Regional service centers to deliver spare parts quickly
• An online customer portal to reduce response times

We recognize that to provide a cost effective and responsive Aftermarket service, we need to be closer to our customers with dedicated teams of global service technicians…

Our recruitment drive has started in the US, Europe and India and we’ll continue to work our way around the globe in search of only the highest caliber engineers and technicians, to be fully trained at our UK headquarters…

We will invest in strategic Service Centers and Spares Hubs around the world to reduce logistical border and transit time delays.

We firmly believe that with the team we’re assembling, the investment we’re making and the strategies we’re developing, our customers will see lots of exciting improvements in the coming months in both service received and spare parts availability.